What does it cost to ship  ?

Firstly, all orders are not charged until actual shipment. Your credit card is only authorized after the online order is processed. We offer the best possible discounted shipping prices via UPS, EMS Express and International Registered air mail. The base price for any package is $6. So it usually pays to add many small items in one order for the same shipping price. Our shipping schedule is a value based system as follows

Where do you provide shipping to ?

We ship worldwide. In fact, we have shipped to more countries than any other store online simply because we have warehouses on both sides of the ocean. Your shipment is guaranteed to arrive with a registered air mail number for any regular shipment and an EMS or UPS Tracking number for express shipments. Some of the most common places we ship outside of North America, have been to the UK, Australia, Europe and South America. If the package is small (Jewelry and other small gifts) the shipping price is the same and can go standard air. Otherwise, choose the EMS/Express option to cover shipping costs. If there are any adjustments required, we will advise you via email to confirm after the order is placed.

Fraud Prevention:

For all foreign country orders, we reserve the right to call you. We also reserve the right to request Photo ID, A Card Statement fax and issuing bank phone number to verify your identity. We have strict anti-fraud safeguards in place, and will pursue prosecution for all fraudulent orders. We report all fraud to the FBI Internet Fraud Complaint Center at http://www.ic3.gov/. Please be aware that our servers record the unique IP address that a browser transmits when ordering which can be used by law enforcement officials to identify a person committing credit card fraud, even if that person does not provide his or her real name.

How do I obtain Shipping Status of my order..

Every order receives a confirmation email with all the details of the order.

a) Login given the link provided in your confirmation email received. We generally provide Shipping Date , Shipping Method, and any other special notes related to your order right online. During peak seasons, we at times ship all packages and update our online tracking thereafter. So if your order shows "unshipped" there may be a good chance it has been shipped and status update to follow.

b) In the event your order is time urgent, please email us. You must provide Order Date and Order ID. Note, if this is the case, we strongly recommend you mark the order with a time requirement date under "Special Instructions" during your order online. 

Please keep in mind that orders can be delayed around the holidays, and international orders are often held in customs for several days.

What is your shipping time ?

Your orders will ship on a timely basis from one of 2 most direct offices, either North America or Israel. Regular UPS mail within or to the USA usually takes anywhere from 2 - 7 days to arrive, while Express shipping will arrive in 1 - 2 business days as per request.  Packages shipped from Israel all have a tracking number as well and arrive within 7-15 business days. Many times, packages arrive earlier than these guidelines.  Note: when an item is back ordered or specially made, it will take longer. Orders placed after 4PM Monday through Thursday will be processed next business day. Orders placed after 12PM Friday will be processed the following Monday. There are no weekend shipments. You may choose the Express shipping option at checkout to ship items 1 - 3 Day expedited. Please mark the date required under "Special Instructions" at checkout.

If there are any products that are back-ordered, you will not be charged for these items until they actually ship, or they will be removed and deducted from your order. The total order value, however, will be shown on the packing slip that is included with your shipment

You will receive an email confirmation with every order and a tracking link. Please check this link to find order status.

To track your package via Registered air mail Israel click here
To track your package via Registered air mail USA  click here
To track your package from UPS click here
To track your package from Canada click here

Please include any notes to us upon checkout in the "Special Instructions" box, such as specific dates which an item is needed for, spelling of personalized products like benchers, tallit bags, towels etc. If you require an item by a specific date, ALWAYS specify the date under special instructions at checkout. This is clearly marked at checkout time. Please note, if no date is specified we will prioritize shipping as we can, with no guarantee of arrival date since we don't have a date from you in advance of shipment, therefore we will not be responsible if a deadline is not met.

If for whatever reason, you receive a shipment requiring additional shipping or duty charges to be paid above our charges, please accept the charges and then email us and let us know. We will gladly review the charges with you and resolve liability. This avoids losing the package and additional charges to us. Please note, orders to the UK now have new Duties and VAT charges for items above $35 value. So please indicate if you want your package stated at a specific value to avoid un-necessary charges.

All items are deemed delivered if a Tracking Number is provided to the customer and the company of delivery confirms the package has been delivered. If a customer deems the package un-received , the onus is on the customer to mediate with the Postal Service and prove otherwise. If a package was attempted delivery, and a notice received to pick up the pacakge at a local outlet. Failure to do so, will cause the package to be sent back to us. In this case, we will re-send the package and charge for the shipping. 
 

What is your return policy?

Please check your order promptly upon receipt.

• Damages/shortages must be reported to us within 10 days of receipt of order. All damaged items due to delivery should be claimed through UPS or the postal service first.

• Unfortunately, we are unable to send call tags

If you need to return merchandise, please be aware that:

• Returned items must have their original labels, and be folded and packed in the original packaging.

• Unless the return is due to an oversight on ahuva's part a 15-20% restocking fee will be charged.

• Seasonal items are not returnable after the season. Please anticipate your needs.

• Items that were special ordered (not pictured on our site) or  personalized may not be returned.

• All items listed in our Overstock department are deemed as final sale as the price of these items are usually below cost.

All returns require you contact Ahuva Judaica in advance at sales@ahuva.com or 416-907-4140 for instructions to re-send the item(s) to avoid duties and brokerage fees. Please enclose order ID. Ahuva Judaica will make every effort to replace the item or provide store credit upon receipt of the item.  If the item arrives damaged due to poor packaging, then no credit will be issued. So please make sure to re-package it appropriately.  The package should be sent to our mailing address listed under the "About Us" Tab.

If for any  reason, you feel there is an error in  charge on your credit card after a purchase is received, please email us stating your claim. We are an honest company but at times we too can make a mistake. Almost 100% of the time we resolve your  conflict to your 100% satisfaction.  Please do not dispute the charge with your credit card company simply because this is a very time consuming and costly procedure resulting  in a long wait period to  receive your possible credit and additional unnecessary charges. If a chargeback is initiated without prior consent or invalid reason, there will be a $25 re-charge fee that is levied by the credit card processing company.