Instructions:

 If you would like the status tracking of your order, log into ahuva.com (above) under "My Account" (immediate password retrieval available) and read your tracking information online. If you already have a tracking number, follow up with the delivery company (not us). For all packages beginning with (RR or EE# call USPS at 1-800-222-1811. For all packages from UPS call 1-800-PICK-UPS (742-5877).

Transit Times:

Your orders will ship on a timely basis from one of 2 most direct offices, either North America or Israel. After allowing 2-5 days to prepare and package your order, transit times for regular UPS mail within or to the USA usually takes anywhere from 2 - 7 days to arrive, while Express shipping will arrive in 1 - 2 business days as per request. Packages shipped from our Israel office that begin with tracking RRXXXXXXIL have been sent registered air parcel and take 8-15 business days in transit. Tracking begining with EEXXXXXXIL have been sent express air and transit time is approximately 3 - 7 days. Both are confirmed shipped from this website  www.IsraelPost.co.il & show only the date the package was received at the Israeli Postal Authority to be shipped to it's destination.  Once in transit no other tracking updates are available. Upon delivery or attempted delivery  your local post office (usps.com in the USA) scans the package and provides update. If the package does not show there within this time frame, rest assured it means your package is in transit and will arrive. Please allow the allotted time to arrive.

Registered Air Mail, means we receive a tracing number and proof of delivery on all packages.  If a package should get lost by the postal service (either one), we can confirm that it did not reach the recipient, and can put a trace and subsequent claim on it.